Social Media: Leaving 2011 and Heading Into 2012

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How will we remember 2011? A year filled with huge change on a global, local and personal level. Social media played an integral part and continues to impact our lives–in ways we don’t always stop to think about. Social media tools are developing and evolving at breakneck speed, presenting incredible opportunity and risk at the [...]

TEDxDetroit 2011: Creativity. Hope. Technology. Inspiration.

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Driving back from Detroit to Toledo through steady rain, we find ourselves going over and over the speakers and presentations we’ve just enjoyed at today’s event: the third TEDxDetroit. The event, described as an independently produced offspring of the annual TED, is a gathering of big brains and cool creators. TEDxDetroit is organized and staffed [...]

Dell Uses G+ Hangouts for Customer Service

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  Toward the end of the day yesterday the big news in social media included serious privacy concerns about the Facebook changes and Google Plus (G+) users’ new ability to share their Circles with one another. Yet my eye was drawn to an update in my news stream: Dell’s Richard Binhammer (or @Richard atDell on [...]

#DellCAP 2011 Review: Wowed By Dell’s Social Media Listening

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Last week Dell brought members of its inaugural Consumer Advisory Panel back to Austin to showcase the progress they had made over the past year. Dell formed its Consumer Advisory Panel (DellCAP) last year in response to customer complaints about issues ranging from product quality to customer support–and everything in between. The company hosted 30 [...]