Every really good conference or meeting offers up a new phrase, a moment of amusement, and a reason to ponder. Our session with Dell earlier this week was no exception. New phrase: “digital hoarder”. Moment of amusement: Darth Vader using his social media lightsaber to take Dell down. Reasons to ponder: too many to list here.
June 17, 2010
So Dell Didn’t Need Kevlar Vests After All: Thoughts On The First CAP Day
Dell’s first Customer Advisory Panel (CAP) was a day filled with discussion, brainstorming and idea sharing on topics including purchase process, product use, Dell.com, customer support and even recycling. Dell has stated that it is committed to delivering on their promise to execute ideas and key changes where possible and to stay accountable for customer feedback.
Allen is an expert on the uses of the new social media. She takes the time to educate her clients and is constantly searching for new ideas for implementing social media. She was extremely helpful to me is educating me on how to market my new book, 
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