I’m actually a nice person. I try to be helpful. I add value and I am often compassionate. I’m also an excellent customer since I network and provide word-of-mouth referrals. Most of the time. Things have been difficult this last week, what with the funeral, getting the 16 year old back to school and catching [...]
Allen Mireles August 23, 2009
Customer Service and the Social Web: A Cautionary Tale
Filed Under: Blog, Featured Tagged With: #customerservice, #FAIL, 'world of mouth', Marta Kagan, poor customer service, Socialnomics, The social web, Tweetreach, Twitter, Verizon 4 Comments
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