This guest post is written by Michael Dolen, founder and CEO of the popular online forum, CreditCardFroum.com. What’s social media? Most of us think of Facebook, Twitter, and maybe even LinkedIn. However there’s something else that falls into this category: forums/message boards. Because they’ve been around since the dawn of the internet, they’re not nearly as…
Tag Archive: social media
Social media marketing is more than Facebook and Twitter.
What Do You do If (When) Your Facebook is Hacked?
I was scrolling through my Facebook newsfeed last night when I saw an update from B.L. Ochman, a social media friend and colleague whose account had just been hacked. She clicked on a link, which unleashed the Trojan Ramnit on her Facebook account. While this worm has created untold headaches for the Facebook account holders…
#DellCAP 2011 Review: Wowed By Dell’s Social Media Listening
Last week Dell brought members of its inaugural Consumer Advisory Panel back to Austin to showcase the progress they had made over the past year. Dell formed its Consumer Advisory Panel (DellCAP) last year in response to customer complaints about issues ranging from product quality to customer support–and everything in between. The company hosted 30…
Dell Earns Forrester Research’s Prestigious “Voice of the Customer” Award
As a social media consultant I have often cited Dell for its work in social media. This week, in the same week that Dell earned the prestigious “Voice of the Customer” award from Forrester Research, its social media team released “CAPtivating Conversation: Dell CAP Days Participants Speak Their Mind”; video of the participants in its inaugural Customer Advisory Panel.
