Tell Congress: Don’t Censor The Web. Oppose PIPA and SOPA!

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Don’t censor the web. Please. On January 24th, the Senate will begin voting on the Protect IP Act (PIPA), which is opposed by millions of Americans. While the stated intent of the Protect IP Act is to fight online piracy, the net effect will be censorship of the web. There are other and more effective [...]

Social Media Marketing Is More Than Facebook And Twitter.

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This guest post is written by Michael Dolen, founder and CEO of the popular online forum, CreditCardFroum.com. What’s social media? Most of us think of Facebook, Twitter, and maybe even LinkedIn. However there’s something else that falls into this category: forums/message boards. Because they’ve been around since the dawn of the internet, they’re not nearly as [...]

#DellCAP 2011 Review: Wowed By Dell’s Social Media Listening

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Last week Dell brought members of its inaugural Consumer Advisory Panel back to Austin to showcase the progress they had made over the past year. Dell formed its Consumer Advisory Panel (DellCAP) last year in response to customer complaints about issues ranging from product quality to customer support–and everything in between. The company hosted 30 [...]