
Hertz Customer Service #Fail Amplified.
Consumers make purchases online and via mobile phones (and even regular phones) daily, often doing online research before making a buying decision. We’ve become accustomed
Consumers make purchases online and via mobile phones (and even regular phones) daily, often doing online research before making a buying decision. We’ve become accustomed
Winter is taking a toll on all of us. From snow to ice to mudslides, potholes, and school closings, it seems that no matter where
I’m tripping over thought leadership these days. Stubbing my toes on #thoughtleader hashtags and barking my virtual shins on “how to become a thought leader”
UPDATE: We mailed a check for $1,645.65 to the Grendalee Alvarado Fund in Boston. I was so pleased and touched to learn that Splitzee generously
Here in Ohio, the forsythia is about to bloom, trees are budding, and daffodils are everywhere. Spring has sprung, which means it’s time to start
Protecting your online reputation has never been more important than it is today—for all of us. As the world races to the web to search for
Every social media campaign hits a “comfortable” stage. This is the point where you’ve pretty much mastered how social media works and you’ve already managed
When my Dad passed away in November 2011, I stopped dying my hair. The gray strands are starting to show. Makes it hard to pass
On June 28th I have the honor of presenting a plenary session to the Kids in Need Foundation’s (KINF) national meeting in Cleveland, Ohio. KINF’s
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