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Tag: allenmireles

image-of-TEDxDetroit-attendees-forming-an-X

TEDxDetroit 2011: Creativity. Hope. Technology. Inspiration.

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Dell Uses G+ Hangouts for Customer Service

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#DellCAP 2011 Review: Wowed By Dell’s Social Media Listening

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Digital Hoarders and Using the Social Media Lightsaber

Every really good conference or meeting offers up a new phrase, a moment of amusement, and a reason to ponder. Our session with Dell earlier this week was no exception. New phrase: “digital hoarder”. Moment of amusement: Darth Vader using his social media lightsaber to take Dell down. Reasons to ponder: too many to list here.

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#DellCAP-Day-1-2010-visualization-by-Sunni-Brown

So Dell Didn’t Need Kevlar Vests After All: Thoughts On The First CAP Day

Dell’s first Customer Advisory Panel (CAP) was a day filled with discussion, brainstorming and idea sharing on topics including purchase process, product use, Dell.com, customer support and even recycling. Dell has stated that it is committed to delivering on their promise to execute ideas and key changes where possible and to stay accountable for customer feedback.

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Taking social media offline?

Social media is all about building relationships. Reaching out and connecting over the phone, or over coffee or a meal, is a valuable step in getting to know someone better. How often do you reach out to social media friends and followers? Have you had success in building stronger business relationships in this manner?

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