Search
Close this search box.

Tag: dell

Image-of-Dell's-Lionel-Menchaca-and-Richard-Binhammer-with-Jeremiah-Owyang,

Dell Uses G+ Hangouts for Customer Service

  [fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”]

Read More »
image-of-DellCAP-group-photo

#DellCAP 2011 Review: Wowed By Dell’s Social Media Listening

[fusion_builder_container hundred_percent=”yes” overflow=”visible”][fusion_builder_row][fusion_builder_column type=”1_1″ background_position=”left top” background_color=”” border_size=”” border_color=”” border_style=”solid” spacing=”yes” background_image=”” background_repeat=”no-repeat” padding=”” margin_top=”0px” margin_bottom=”0px” class=”” id=”” animation_type=”” animation_speed=”0.3″ animation_direction=”left” hide_on_mobile=”no” center_content=”no” min_height=”none”] Last

Read More »

Dell Earns Forrester Research’s Prestigious “Voice of the Customer” Award

As a social media consultant I have often cited Dell for its work in social media. This week, in the same week that Dell earned the prestigious “Voice of the Customer” award from Forrester Research, its social media team released “CAPtivating Conversation: Dell CAP Days Participants Speak Their Mind”; video of the participants in its inaugural Customer Advisory Panel.

Read More »

Digital Hoarders and Using the Social Media Lightsaber

Every really good conference or meeting offers up a new phrase, a moment of amusement, and a reason to ponder. Our session with Dell earlier this week was no exception. New phrase: “digital hoarder”. Moment of amusement: Darth Vader using his social media lightsaber to take Dell down. Reasons to ponder: too many to list here.

Read More »
#DellCAP-Day-1-2010-visualization-by-Sunni-Brown

So Dell Didn’t Need Kevlar Vests After All: Thoughts On The First CAP Day

Dell’s first Customer Advisory Panel (CAP) was a day filled with discussion, brainstorming and idea sharing on topics including purchase process, product use, Dell.com, customer support and even recycling. Dell has stated that it is committed to delivering on their promise to execute ideas and key changes where possible and to stay accountable for customer feedback.

Read More »