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Tag: #DellCAP

Image-of-Dell's-Lionel-Menchaca-and-Richard-Binhammer-with-Jeremiah-Owyang,

Dell Uses G+ Hangouts for Customer Service

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#DellCAP 2011 Review: Wowed By Dell’s Social Media Listening

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Dell Earns Forrester Research’s Prestigious “Voice of the Customer” Award

As a social media consultant I have often cited Dell for its work in social media. This week, in the same week that Dell earned the prestigious “Voice of the Customer” award from Forrester Research, its social media team released “CAPtivating Conversation: Dell CAP Days Participants Speak Their Mind”; video of the participants in its inaugural Customer Advisory Panel.

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#DellCAP-Day-1-2010-visualization-by-Sunni-Brown

So Dell Didn’t Need Kevlar Vests After All: Thoughts On The First CAP Day

Dell’s first Customer Advisory Panel (CAP) was a day filled with discussion, brainstorming and idea sharing on topics including purchase process, product use, Dell.com, customer support and even recycling. Dell has stated that it is committed to delivering on their promise to execute ideas and key changes where possible and to stay accountable for customer feedback.

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